04/25/2022: STILL NOT WORKING! Mobile deposit continues not to work and there has been very little/no communication to assist in fixing this issue! Over 2 months! 02/24/2022 UPDATE! NO ONE HAS REACHED OUT AND THE APP STILL HAS THE SAME PROBLEM!! WILL BE LOOKING TO MOVE MY ACCOUNTS TO ANOTHER INSTITUTION TOMORROW! 2 hours of my time to deposit 5 checks...no thanks! Still no fix for the deposit option. I simply can not spend 10 to 15 minutes per check deposit. This needs attention pretty quickly.
The mobile deposit does not work. The whole idea of the mobile deposit is to avoid going down to the bank. At $4/gallon it now costs $5 to deposit a check. Glacier needs to get this fixed. The reviews are in, the remote deposit does not work.
As other users are experiencing, I get kicked out halfway through a mobile deposit. It works sometimes, but never twice in a row. Super frustrating as this is one of the main reasons I use this app.
Every update I have to reset my passcode etc
Another update, just hope it's better than the remodel they are doing on their bank in Butte. Lobby hours have been reduced and it is so dark in there you can't hardly see anything - if you are an older person.
App crashes literally every time I try to take a photo for mobile deposits which in my opinion is 99% of the reason the app should even exist. Very annoying
It is inconvenient to not be able to deposit money unless the bank is open but otherwise this bank is great
The primary reasons for me to use a banking app are to a. check balances/transfer money between accounts b. remote check deposit it works ok for checking on my accounts and doing transfers. I have on occasion used the bill pay feature, but that's clunky and the web browser method is far better. It is 100% terrible for remote check deposit. You've been getting extremely negative reviews on this issue for an extended period of time. It's pretty obvious that it's an issue in the programming and that customer service can't fix that. Because the app is still not working correctly. I tried the re-start phone / reinstall app on my old phone, it didn't resolve the issue. I recently got a brand new phone, fresh install of the app, it still has issues. It's not your users. It's the app. For the most part my experience with WSB is positive, but this app is terrible. Hopefully the company is developing a new app that works.
Can't mobile deposit, app keeps crashing, but when it finally worked it couldn't recognize the dollar amount on a printed check.
Biometric not working! App gives an error that my info not available. Uninstall/reinstall multiple times, no change! Bank support useless!